Finding a plumber [or gas line company] to complete a job is like finding the love of your life through the nuances of online dating.
Picture this: you find someone worthy of your attentions on some swipe-oriented platform. They fit the exact profile of what you're looking for. On paper (internet), they look great: their photos look legitimate, they have great references, and they look like a person you'd get along with. They express eagerness to meet and coordinate a first in-person encounter.
The date arrives. They show up on time, they say the right words, and they tell you that they'll call you later. Except, they don't call you. They don't message you. They don't email. You will also never hear from them again. You have become a victim to 2024 ghosting at its finest: a seemingly perfect package disappears into the ether of the universe.
What if this date had been honest and told you that, while they enjoyed meeting you, they are not interested in pursuing a relationship? While the information might sting temporarily, it might be better than the alternative of failing to follow-up.
["Might be" is not always the case: I was once set-up with someone on a date. We did not clique. Even as friends. I could feel it. He could feel it. I was NOT surprised when he did not call or text. The person who set me up found his unresponsiveness to be rude, so she told him to reach out. He did. He told me that he wasn't interested in me. This was a bit unnecessary. I had gotten the hint. I did appreciate the honesty though. If you've gone out with someone and thought everything was perfect only to never hear from them again? Then yes, why not be honest? I digress.]
Which brings me to my latest adventure: finding a contractor to fix a gas pipe.
One warm, sunny California day, I was just about to enter my home when I smelled gas. I decided to contact the gas company who agreed: yes! You have a gas leak somewhere- and shut me down. Goodbye hot water. I hoped this would be a brief pause. Nearly two weeks later, 12 people and 9 companies later (if you include the leak detector), we have finally found our match. To recap this contractor ghosting situation, here goes:
Plumber #1 and 2: I found this plumber on Yelp. He arrived when he said he would, however he indicated that he doesn't fix gas pipes so he brought his "friend" Sergio, who "owns his own company" to check it out. Sergio did not check it out. Sergio glanced at the pipes near the gas meter, threw out an arbitrary number of $1800 and disappeared. He told me he was going to get "a few guys" together and be back. The few guys ended up being one young unlicensed individual who had no tools. He was politely sent on his way.
Plumber #3: In this universe, contacts are everything. We utilized a friend's "plumber" who managed to stop by briefly with their brother to assess the situation. He directed my husband to dig a hole so he could evaluate the pipes. There were certainly bold red flags flying. He made commentary about how "any plumber could fix this" and showed up randomly when no one was home to cut the gas pipe and assess the leak. He ascertained the leak was not near the gas meter as previously suspected and yelled at me on the phone about this. The best advice he gave was to contact a leak detector. While he said to call him back, he didn't answer the phone. The leak detector did communicate details to this plumber who decided he was too busy to come by. He was the first to ghost us. "I'll stop by in the morning," he said... and he never came back.
The Leak Detector: the gem of this online-contractor-dating/ghosting story. This person arrived on time, found the area with the highest concentration of gas, and recommended an entirely new gas line to be placed. The company finds leaks- they don't replace them. They are transparent in their pricing as well.
Plumber #4: This company had a great website, good reviews, and the person showed up when they said they would. They even provided an emailed estimate for 9K, and were responsive to questions. The issue with this plumber was the details of the estimate: "Please talk to the gas company about supplying you with a 1" meter if that size is not already in place." Plumber 4 should have known the size of the meter after he did his evaluation.
If at first you don't succeed, try yelp again! I submitted a project request for 7 more plumbers, of which only 5 responded. One requested $145 to come out for an evaluation. The other companies provided estimates for free.
Plumber #5: Ghosted again. This company was quick to respond, had 100% 5 star reviews, and fit my project in immediately. They offered to come out and provide an estimate. Three people arrived and negotiated with my contractor. They were informed of the amount Plumber 4 had requested. They verbally told my contractor their estimate of 12K (3,000 dollars MORE than Plumber 4) and said they'd email me the estimate. They never emailed an estimate. They obviously didn't want the job...so why didn't they just say something?
Plumber #6: Another ghost. This company was a surprising ghost because they have a GLOWING review from one of my neighbors, 5 stars on yelp, and have apparently helped those within my community of other issues. This ghost flew in quickly, as they said they would, checked out the area and claimed they were going to email me an estimate. "Text me your email and I'll send you the estimate by noon." It was 10 am. Noon came and went. No responses to my texts. No calls. No emailed estimate. He just faded into the universe with the other ghosts.
Plumber #7: I did not get to meet this ghost. The only confirmation I have of his existence is my husband's account, and the text message I received confirming his arrival time. He told my husband he would email an estimate. Did he? He did not.
Lucky #8: Plumber 8 thankfully came in to save the day. They were able to send an estimator within a couple days of my request. The company has installed gas lines for several neighbors and was not deterred by our exterior. They know the work. The estimator assessed our property towards the end of the day, and said he'd email his estimate that night. Close enough- he emailed his estimate first thing in the morning. Of the 3 companies that came on that day, this company was the only one to email an estimate. We are going with plumber #8.
Much like online dating, I suppose you have to confront several toads before you find your right one? I'm happy we finally found one.
To the MANY Santa Barbara companies that failed to send estimates- despite verbally stating your intention to do so- I would encourage ya'll to have more integrity in your word. If you're not interested in a job, just say so. Don't lie and say you'll email an estimate. Just like the folks on online dating platforms checking their phones obsessively to see if their great date responded, I sat refreshing my email to see if any of the companies responded. Only TWO out of EIGHT companies sent estimates. The moral of the story: please don't ghost customers.





















